MOONLIGHT SCULPTOR News View

ANNOUNCEMENTS Aug 17. 2021

Server Merge Guide

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Greetings Adventurers,

As you may have heard, we are planning to merge some servers in order to offer you a better experience and make sure you fully enjoy the game when it comes to match-making systems such as the recent Region Scramble system we released.

 


Updated August 17. 2021

  • Server Merge: August 17, 2021 - Complete!

    • Server Merge maintenance complete. This server merge only performed the merging of the servers. Regular content maintenance for this week will be performed next week with exact schedule to be announced shortly.

  • Please find the list of merged servers below:

Merge

Servers-to-Merge

Server-To-be

Server Time

#1

EU-01

EU

UTC +2 

(CEST)

EU-02

#2

NA-01

NA

UTC -7

(PDT)

NA-02

NA-03*

#3

AS-01

AS-01

UTC +7
(ICT/WIB)

AS-03

AS-04

#4

AS-02

AS-02

UTC +7
(ICT/WIB)

AS-05

 

[Note]

  • Server Merge will merge our servers into 4 servers (EU, NA, AS-01, and AS-02).

  • Please note any 'unused characters' will be deleted during the server merge maintenance.

    • Conditions of "Unused Characters" to be deleted are as follows:

  1. Characters with no payment history.

  2. Characters below level 19.

  3. Characters with no login history for the past 60 days or more.

  • After the server merge maintenance, the Temporary Character Slots will become available for you to decide which characters to keep in the newly-merged servers.

  • Please regard that NA-03 players playing in EDT (UTC -4) hours will be playing in PDT (UTC -7) hours after server merge. (In simple terms, the content NA-03 players can participate in will now progress 3 hours later than the original hours).

  • The servers to be merged were decided based on the number of active users and concurrent users in the past weeks to ensure smooth gameplay in every combined server.

  • We want to recommend you to read the guide and FAQ published to be aware of all the measures being taken with server merge so that your gameplay and participation in events will not be too affected.

 

[Server Merge Timetable] 

Updated August 15. 2021

Date

Issue to be in effect

UTC

Note

8/8

(Sun.)

- Region Scramble Unavailable

 

- Battlefield of Valor (Arena) Unavailable

15:00

Both Region Scramble and Battlefield will not be available on 8/8 and 8/15 Sundays due to server merge preparations.

8/15

(Sun.)

 

 

 

 

8/16

(Mon.)

- Character Creation Unavailable (for most servers)

 

- Character Slot Expansion Ticket removed from Shop.

03:00

8/15

9:00 UTC

Character Creation is available from 8/16~8/17 (until server merger maintenance) on NA-03, AS-03, EU-02.

 

After server merge, character creation becomes available on all servers again. 

- Duel Arena (Duel) Unavailable

Duel Time hours

Monday 8/16 Duel Time of 01:00-03:00, 07:00-09:00, 13:00-15:00, 19:00-21:00 will not be available.

8/17

(Tues)

- Server Merge Maintenance performed.

TBA

All contents and events turned off that need to be turned on again will become available again

- Item Exchange reset with maintenance.

- Season Events including Bonanza events reopen after maintenance.

 

Please read on below to know what to expect regarding the server merge.


◈ List of Contents

01. Characters - Merge Subjects 

02. Characters - Merge Rules 

03. Character - Merge Main Screen 

04. Characters - Merge Method 

05. Homestead - Housing and Sculpture Merge 

06. Homestead - Storage Item Merge


 

01. Characters - Merge Subjects

☾ Server Merge will happen by region. This means Asia servers can only be merged with Asia servers, America servers can only be merged with America servers, and Europe servers can only be merged with Europe servers. 

Adventurers owning characters in the respective servers to be merged that have more characters than the 4 character slots to be available after server merge is complete will be subject to character consolidation.

  1. Even after server merge is complete, the max number of character slots is 4 (Default 2 + 2 Expansions). Out of the servers to be merged, character slots are applied according to the server with the most character slots.

  2. Excluding the applied character slots after server merge is complete, any expanded character slots that were purchased but cannot be used will be returned as Red Butterflies to your in-game mailbox.

Ex.) Refer to example below:

Example Situation: I have multiple characters across Server A, Server  B, and Server C:

Before Server Merge, on Server A I have:

Before Server Merge, on Server B I have:

Before Server Merge, on Server C I have:

2 given character slots filled with 2 characters

+

No additional slot expanded

 

= Total of 2 characters owned

2 given character slots filled with 2 characters

+

1 slot expanded with 1 additional character

 

= Total of 3 characters owned

2 given character slots filled with 2 characters

+

1 slot expanded with 1 additional character

 

= Total of 3 characters owned

After Merging Servers A + B + C, I will be able to keep the following:

Total 3 Character Slots (2 given character slots + 1 expanded character slot) applied.

 

→ Since character slots are applied after server merge will follow the server with the most character slots, it will be like having just Server B or Server C transferred over. This means the 1 remaining expansion slot not applied will be converted to Red Butterflies and sent to the mailbox.

 

*Character Slot Expansion Ticket costs 200 Red Butterflies each

I started with 8 characters, how many can I keep?

Since 3 character slots are applied after server merge, you will be able to keep 3 characters. The other 5 characters exceeding your slot count after server merge are subject to consolidation.

ⓘ A max of 4 characters can be owned after server merge is complete (Default 2 + 2 Expansion), and characters are not subject to consolidation if the number of owned characters is fewer than the number of owned slots.


 

02. Characters - Merge Rules

☾ The following rules apply when consolidating your characters on the merged server.

  1. When logging in for the first time after server merge, a list of all your characters can be viewed in the 'Temp Character Slots'.

  2. Place 'Temp Character Slot' characters to a 'Character Slot' to enable logging in with that character.

  • Characters that have been placed in a 'Character Slot' cannot be returned to a 'Temp Character Slot'.

  • Starting from the moment a character is placed in a 'Character Slot', the 'Temp Character Slot Usage Time (90 days)' starts to apply.

  1. When the 'Temp Character Slot Usage Time (90 days)' runs out, all characters except those placed in a Character Slots are consolidated automatically.

  • If there are open Character Slots when the time runs out, characters are placed automatically by order of 'Max Level → Owned XP'.

  • Characters that have not been placed due to insufficient Character Slots will be lost along with the Character Expansion Slot UI.

  1. Character deletion is available during the 'Temp Character Slot Usage Time (90 days)'.

  • What are the wait times to have your character deleted?

    • '24 hrs.' if you are trying to delete a character created before the server merge.

    • '7 days' if the Temp Character Slot Usage Time of 90 days runs out.

    • '7 days' if you are trying to delete new characters created after server merge.


 

03. Characters - Merge Screen

☾ The 'Temp Character Slot' screen can be viewed when logging in for the first time after server merge.

* The Merge Screen image will be replaced in English at a later date.

  1. Shows the 'Character Count' of characters stored in the Temp Character Slots.

  2. Shows the 'Character List' of characters stored in the Temp Character Slots.

  3. The 'Delete Character' button. Tap to delete characters after a certain wait-time, just as before.

    Deletion wait-time of 24 hours is applied when deleting characters from the Temp Character Slots.
  4. Button for viewing 'Basic Character Info'.

  5. Area where the 'Temp Character Slot Usage Time' can be viewed.

  6. A space where you can view the selected 'Character Appearance'.

  7. These are the 'Character Slots' to be used after server merge, and exist as empty slots when first logging in after the server has been merged.

  8. This is the 'Place Character' button for placing 'Temp Character Slot' characters into a 'Character Slot'

  9. This is the 'Save Character Selection' button for saving characters that will be used after they are placed in a Character Slot.

  • Starting from the moment the first placement is made using the Place Character button, the 'Temp Character Slot Usage Time (90 days)' starts to apply.

  • Characters that have been placed in a 'Character Slot' cannot be returned to a 'Temp Character Slot', so proceed carefully.

* The Merge Screen image will be replaced in English at a later date.

  1. Login with characters in Character Slots using the 'Login Button (▶)', the same way as before.

  2. Temp Character Slot Screen Conversion' button.

  3. Area where the 'Temp Character Slot Usage Time' can be viewed.

ⓘ The characters placed in the Character Slots as seen in the Character Selection Screen are the ones that will be used after Server Merge.


 

04. Characters - Merge Method

☾ Characters that exist in 'Temp Character Slots' can be selected and 'placed as character to be used', 'logged in with', or 'deleted'.

* The Merge Screen image will be replaced in English at a later date.

  1.  'Select a character to be used' from a Temp Character Slot.

  2. Tap the 'Place Character' button to place it in a Character Slot.

  3. Tap the 'Save Character Selection' button to save to the Character Slot and move to the character selection screen.

  4. You can login by tapping the 'Login Button (▶)', the same way as before.

  5. Unused characters can be deleted using the 'Delete (Trash bin)' button, and a character deletion wait-time of 24 hours is applied during the Temp Character Slot Usage Time upon deletion.

ⓘ Characters that have been placed in a Character Slot cannot be moved to a Temp Character Slot, so please proceed carefully.


 

05. Homestead - Housing and Sculpture

☾ If you own houses in the Residential District of both of the servers to be merged, the most expensive Residential District of each server is applied after server merge is complete.

Please refer to example below

Example Situation: User who owns houses in both A and B servers that are subject to Server Merge

User of Server to be Merged

House of Server A to be Merged

House of Server B to be Merged

Residential District after Server Merge

User 1

Small Serraborg House

Small Livias House

Small Livias House

User 2

Small Serraborg House

Midsize Serraborg House

Midsize Serraborg House

User 3

Midsize Serraborg House

No House

Midsize Serraborg House

ⓘ However, please note that gold used to purchase a house which can no longer be used cannot be restored.

☾ Items placed in all houses such as Furniture and Sculptors will be sent to your account mailboxes after the server merge.

For example, 

[Furniture and Sculptures in your home in Server A] + [Furniture and Sculptures in your home in Server B] ⇒  Sent to your account mailbox.

☾ Out of the display stands owned in both servers, the one with greatest number of expanded slots is applied and items used to expand slot of other display stands that will not be used will not be returned.

Example Situation: User who owns expanded display stands in A and B servers that are subject to Server Merge

User of Server to be Merged

House of Server A to be Merged

House of Server B to be Merged

Residential District after Server Merge

User 1

Slot row 1 (default)

Slot row 2 (default 1 + 1 expansion)

Slot row 2 (default 1 + 1 expansion)

User 2

Slot row 2 (default 1 + 1 expansion)

Slot row 3 (default 1 + 2 expansions)

Slot row 3 (default 1 + 2 expansions)

User 3

Slot row 3 (default 1 + 2 expansions)

Slot row 3 (default 1 + 2 expansions)

Slot row 3 (default 1 + 2 expansions)


 

06. Homestead - Storage Item Merge

☾ If you own dressers in both of the servers to be merged, each dresser of the highest stage (slot expansion stage) is applied.

Example Situation: User who owns dressers in both A and B servers that are subject to server merge.

Category

General Storage Box

Fridge

Loot Storage Box 

Each Storage Box Stage after Server Merge

User of Server to be Merged

Server A

Server B

Server A

Server B

Server A

Server B

(in order of General/FridgeLoot)

User 1

Stage 3

Stage 1

Stage 4

Stage 1

Stage 1

Stage 3

Stage 3/Stage 4/Stage 3

User 2

Stage 4

Stage 5

Not owned

Stage 2

Stage 2

Stage 3

Stage 5/Stage 2/Stage 3

User 3

Stage 3

Stage 2

Stage 5

Not owned

Not owned

Not owned

Stage 3/Stage 5/Not owned

ⓘ Red Butterflies not used/applied ultimately as slot expansion costs will be returned. (Gold excluded.)

☾ All items contained within the dressers of each server are stored in the dresser by weight,

and items that exceed the storage limit are sent to the Account Mailbox.

ⓘ If the sent mail items exceeding the storage limit cannot be viewed because it exceeds the Mailbox's limit (100 items), they will be automatically shown in order as space is freed up when the mail is claimed.

 

Server Merge FAQ

Q1: What happens to the currency and items I own? 

Answer: 

Currencies and items will be merged as below. 

  • Moonlight Butterfly is server shared, so will be added up then merged. 

    • For example if you had 300 Moonlight Butterflies in Server A, 50 on Server B, and 30 on Server C, and if these 3 servers are merged, then you will have 380 Moonlight Butterflies in total after the server merge. 

  • Character specific bound currencies, such as Red Butterfly, Gold, Insignia, Kingdom Token, etc. will remain bound to each of the characters. 

  • Any items not mentioned in our server merge announcements will remain with the character. Please check the currency/item status of your characters before the server merge.

  • To use these, you must move the character from a [Temp Character Slot] to a [Character Slot] and login to the character. 

  • Mileage is server shared as well and will be added up then merged on your account.

  • For more details on how to place characters in the Character Slot, please read on with the FAQ.

 


Q2: Which of my characters can I activate and continue to use after server merge? 

Answer: 

After the server merge, all characters will be placed in [Temp Character Slots].

You can move the characters you want to use to the [Character Slot].

The number of character slots you have after the merge will depend on how many you opened up prior to the merge.

■ How to move characters from the temp character slots

1) Select the character you wish to move from the Temp Character Slot.

2) Touch the 'Take Out' button below the Temp Character Slot.

3) Touch the 'End Character Selection' button.

Once you move a character [Temp Character Slots] will have a 90 day expiration date, and you cannot return characters back to the Temp Character Slot. If you had more than 4 characters before the server merge, please refer to the FAQ below.

 


Q3: What happens if I have more than 4 characters in my roster before server merge? 

Answer: 

You can have up to 4 characters per server. This will also apply after the server merge.

Therefore, if you had 4 characters in Server A, and 3 in Server B, you can only use 4 out of the 7 characters you have after the server merge.

Characters will be placed in the Temp Character Slots after the merge. Choose carefully the ones you wish to use and place them in the Character Slots.

 


Q4: What happens to the character slots after server merge? 

Answer: 

Moonlight Sculptor provides 2 character slots as base and you can use Character Slot Expansion Tickets to expand to have up to 4 character slots.

The available number of character slots will remain the same after the server merge.

 If you’ve expanded slots in multiple servers, the available number will be set to the server with the most slots expanded.

 If you’ve proceeded with the character slot expansion but it did not get applied, the [Red Butterfly] you used to purchase the Character Slot Expansion Tickets will be refunded to your mailbox.

 For example, if servers A, B, and C were merged into D, the [Red Butterfly] refund you get will be as below.

  • Example 1. No character slot expansions in any of the servers.

    • Server A: 2 Character Slots (No extra slots)

    • Server B: 2 Character Slots (No extra slots)

    • Server C: 2 Character Slots (No extra slots)

    • Merged Server D: 2 Character Slots available

 No character slot expansions were done, so only the base 2 slots will be available, with no [Red Butterfly] refunds.

  • Example 2. Character slots expanded in some of the merged servers

    • Server A: 2 Character Slots (No extra slots)

    • Server B: 3 Character Slots (1 slot expansion)

    • Server C: 3 Character Slots (1 slot expansion)

    • Merged Server D: 3 Character Slots available (1 remaining slot locked)

 The most expanded character slot number will be applied, 3 character slots, to the merged server, with 1 expansion slot refunded with [200 Red Butterflies].

Also, characters that met certain conditions were deleted during server merge, so please read on below for the conditions of Unused Characters.

 


Q5: What are the conditions of [Unused Characters] that will be deleted at server merge 

Answer: 

To provide a more stable gameplay environment, [Unused Characters] will be deleted with the server merge.

Conditions for [Unused Characters] are as follows:

■ What are Unused Characters?

  1. Unused character name: Character names reserved during pre-registration, but not used on a character on the day of the server merge.

  2. Unused characters: Created characters that have not been used.

■ [Unused Characters] that will be deleted during the server merge.

  1. Characters with no payment history.

  2. Characters below level 19.

  3. Characters with no login history for the past 60 days or more.

Characters considered unused and deleted during the server merge cannot be recovered.

Please check your characters and their items/currency before the server merge.

Below are examples of unused characters.

■ Unused character examples

Character [A]

 (a) Has no payment history

 (b) At Level 50

 (c) Last login was 61 days prior to the server merge

   → (a) and (c) meet the deletion condition, but (b) does not, so this character will not be deleted.

Character [B]

 (a) Has no payment history

 (b) At Level 15

 (c) Last login was 61 days prior to the server merge

   → This character meets all conditions for deletion, so will be deleted.

 


Q6: What if there are duplicate character names upon server merge?

Answer: 

To prevent characters having the same name in the merged server, characters with the same name will have a random number added to their names.

This is because characters from different servers can have the same name.

All characters will receive a complimentary [Character Name Change Ticket] in their mailbox after the server merge.

This ticket must be used within 90 days or it will expire.

We recommend you use the ticket to choose a name you like.

It will also be possible to change your name back to your original character name using the ticket.

If characters with the same name are merged into a single server, the below process will occur:

  • Example1. Servers A & B merged into C

    • Before merge: Character [ImSculptor] exists in both servers A and B

    • After merge: Each of the characters will be renamed [ImSculptor10431] and [ImSculptor10221]

 Also, unused reserved names are also flagged for deletion during the server merge.

 


Q7: Can I change my character name after the server merge? 

Answer: 

Some characters from different servers with the same name will have their names randomly changed, so a complimentary [Character Name Change Ticket] will be distributed to all relevant characters.

Character Name Change Ticket distributed upon server merge must be used within 90 days.

And any character names reserved during pre-registration which were not used will be flagged as [Unused Character] and be deleted with the server merge.

Make sure to check the conditions of unused characters again and choose a character name you want after the server merge.

 


Q8: What if there are duplicate Guild names upon server merge?

Answer: 

Since the server merge involves merging multiple servers into a single server, there's a possibility that duplicate Guild names could exist.

To prevent duplicate Guild names, a number will be placed behind the Guild name if it shares a duplicate name.

For example, if there are two guilds named [Moonlight Sculptor] in the merged server,

then each of the duplicate guild's names will be changed to [Moonlight Sculptor01] and [Moonlight Sculptor02].

After the servers have been merged, there will be a feature which allows you to change Guild names.

You can change your Guild name once for free after the servers have merged, so you can change the name of your Guild.

However, please note after you change your Guild name once, you need to spend Moonlight Butterflies or 200 Red Butterflies to change the Guild name again.

 


Q9: What will change regarding guilds upon server merge?

Answer: 

Inactive guilds will be removed and Guild rankings will be reset in order to provide a stable environment after the server merge.

 ■ Guild Rankings Reset

  • Guild information will remain as is (only the Guild will reset).

 ■ Removal of Inactive Guilds

  • Based on the date of the server merge, Guilds in which ALL guild members have not logged in for longer than 30 days will be removed during the server merge maintenance.

 Upon the server merge, guilds with duplicate names will have numbers added to their guild name to differentiate them.

You can change the guild name for free once after the server merge, so change your guild name if you would like to!

 


Q10: What happens to my residence (homestead) upon server merge?

Answer: 

When the servers are merged, the most expensive house will remain in cases where you have houses in each server.

Items placed in all houses such as furniture and sculptors will be sent to your account mailbox after the server merge.

However, please note that gold used to purchase a house which can no longer be used cannot be restored.

If you have a lot of items placed in your house prior to the server merge and therefore have over 100 items sent to your mailbox, then you can obtain all items from your mailbox and then reconnect to check and claim any remaining items.

 


Q11: What happens to the items in storage (dresser) upon server merge? 

Answer:

If you were using storage in each server prior to the server merge, then your items will be merged as follows;

■ Storage Merge Criteria

  1. In terms of storage capacity, the storage will be merged to the one with the most slots.

  2. If you expand a slot using [Red Butterflies] for the storage which is no longer accessible, then the Red Butterflies used to expand such slots will be returned to your mailbox.

  3. Items will be stored in order of weight.

  4. If the amount of items exceeds the storage capacity, the excess items will be sent to your mailbox.

 The General Storage Box, Fridge, and Loot Storage Box will be merged with the same conditions.

Items sent to your mailbox due to exceeding storage capacity will be in an unlocked/unsealed state.

If you have too many items placed in your storage and therefore have over 100 items sent to your mailbox, then you can obtain all items from your mailbox and then reconnect to check and claim any remaining items.

 


Q12: What happens to my Display Stand upon server merge? 

Answer: 

If you expanded and used display stands on multiple servers, then they will be merged like the following.

■ Display Stand Merge Criteria

  1. It will merge to the Display Stand that was expanded the most.

  2. Items used to expand Display Stands which can no longer be used will not be returned.

  3. Display Stands and sculptors displayed will be sent to your account mailbox upon server merge.

■ Example of Display Stand Merge

  • Example 1. If 1 or more slots were expanded prior to the server merge:

    • 1 default slot on server A (Total 1 slot)

    • 1 default slot and 1 expansion slot on server B (Total 2 slots)

→ A total of 2 slots (1 default slot and 1 expansion slot) will be opened on the merged server C.

  • Example 2. If 2 or more slots were expanded prior to the server merge:

    • 1 default slot and 1 expansion slot on server A (Total 2 slots)

    • 1 default slot and 3 expansion slots on server B (Total 4 slots)

→ A total of 4 slots (1 default slot and 3 expansion slots) will be opened on the merged server C.

 If you have a lot of sculptors placed prior to the server merge and therefore have over 100 items sent to your mailbox, then you can obtain all items from your mailbox and then reconnect to check and claim any remaining items.

 


Q13: What happens to Rankings upon server merge? 

Answer:

All rankings excluding character rankings and Fame will reset. This includes resetting rankings of PK, tournament, Duel Arena, Fishing, and so on.

We're resetting the rankings for the fairness of the game, since adventurers from different servers are joining into one. 

Once the servers have been merged, XP and Fame from the merged server are accumulated separately.

 


Q14: What happens to my list of Followed Players?

Answer: 

Your list of Followed Players will not be affected and any registered players on the Follow List or Blocked list will remain the same.

 


Q15: What happens to the Royal Pass?

Answer: 

Given a case where you have Server A and Server B merging, Royal Pass will follow the policies set forth:

A. You have both (free) Sculptor's Way that gives Basic Rewards and (paid) Sculptor's Way PLUS that gives PLUS Rewards in both Server A and Server B:

- Your records of missions completed on the (paid) Sculptor's Way PLUS will remain after server merge and records of the missions completed on the (free) Sculptor's Way will be deleted.

B. You have (paid) Sculptor's Way PLUS left in both Server A and Server B:

- Your record of the lowest level mission completed on one of your Royal Passes will remain.  

- The unclaimed rewards on the Royal Pass with the higher level missions completed will be sent to your mailbox as its records will be deleted.

- If your records of missions completed are the same on both passes, any unclaimed rewards of the Royal Pass you started earlier will be sent to your mailbox. Afterwards, the records of this earlier pass will be removed. (The Royal Pass that was started later will keep its records).

C. You have (free) Sculptor's Way left in both Server A and Server B:

- Your record of the lowest level mission completed on one of your Royal Passes between the two servers will remain. For example if you had reached up to Mission 2 on Server A and Mission 5 on Server B, then after the server merge your record of achievement up to Mission 2 

 


Q16: What happens to items inside the Exchange (market) upon server merge? 

Answer:

Just like the other systems, the Exchange is also merged into a single server, so items or biddings placed prior to the server merge will be canceled.

Canceled items and biddings will be sent to your mailbox.

Also, the Max/Min prices for the items will be newly adjusted after the server merge according to the amount of items traded, so the exchange prices may be different from their prices prior to the server merge.

Please note that item prices are set to certain prices depending on the amount of the items traded.

 


Q17: What happens to limited-time items and packages purchased prior to the server merge?

Answer: 

Limited-time items and packages purchased prior to the server merge will be handled like the below.

■ What happens to Limited-time Items (Daily Benefit packages) upon server merge?

  • Example 1. If you purchased the same Daily Benefit package from each server:

    • Daily Benefit applied on Server A: Daily Butterfly Benefit (Days remaining: 10 days)

    • Daily Benefit applied on Server B: Daily Butterfly Benefit (Days remaining: 5 days)

    • Daily Butterfly Benefit applied to the merged Server C:

 → Daily Butterfly Benefit (Days remaining: 10 days) + Daily Butterfly Benefit (Days remaining: 5 days) = 15 days applied

  • Example 2. If you purchased different Daily Benefit  packages from each server:

    • Daily Benefit applied on Server A: Daily Butterfly Benefit (Days remaining: 10 days)

    • Daily Benefit applied on Server B: Daily Growth Benefit (Days remaining: 5 days)

    • Daily Butterfly and Growth Benefit applied to the merged Server C:

  → Daily Butterfly Benefit (Days remaining: 10 days) + Daily Growth Benefit (Days remaining: 5 days) =  Separately applied as is.

■ What happens to the Growth Pack (Level Up Event) upon server merge?

  • Example 1. If you purchased the same Growth Pack from each server:

→  In the merged server C, the Growth Pack's level bonus will be applied to the character with the highest level among the characters who have purchased the Growth Packs.

All other 'Special' rewards that your other characters could have gained from the Level Up milestones will be sent to your mailbox.

For example, if Character A (Lv. 60) on Server A and Character B (Lv.1) on Server B both purchased the same "Growth Pack" but did NOT collect any rewards:

  • Character A: Can obtain the "Growth Pack" rewards from the event screen after the server merge.

  • Character B: Cannot obtain the "Growth Pack" reward from the event screen after the server merge.

→ Instead, the level Milestone reward (Lv. 10–Lv.130) from the Growth Pack will be sent to your mailbox.

Products other than the Daily Benefits packages and Growth Packs are bound to the characters, therefore will remain bound to the characters.

Growth Packs are bound to the "highest level character to receive the reward after purchasing the package."

Please note that other purchase limit items will be merged as follows:

■ Purchase Limit Package Merge Criteria

  1. Character purchase limited items: Maintains each character's purchase limit as they were prior to the server merge.

  2. Account purchase limited items: Adds up the purchase limit from each server.

 


Q18: My character waiting to be added to the active character roster disappeared before server merge… What should I do?

Answer:

After the server merge, the standby time for character deletion will be changed from 7 days (247 hrs.) to 1 day (24 hrs.).

Characters which were standing by to be deleted prior to the server merge will have their remaining standby time adjusted like the following after the server merge.

 ■ How characters standing by for deletion will be handled after server merge

  1. Based on the time of the server merge, if 24 hours have passed for a character awaiting deletion, the character will be deleted immediately upon server merge without any standby time.

  2. Based on the time of the server merge, if 24 hours have NOT yet passed for a character awaiting deletion, the remaining standby time will be displayed after the server merge. (24 hr. - time already passed)

 If a character that you did not request for deletion has disappeared, it might have been categorized as an Unused Character during the server merge.

 


Q19: What will happen to my attendance board? I need to check attendance daily!

Answer: 

The Daily Attendance Event board (28 days) will pause during server merge maintenance, get reset as it will have new rewards, then will resume after the server maintenance ends from Day 1. Guild attendance ends August 8th, before the server merge maintenance.

New and Returning Attendance will end August 16th, 14:59 UTC and reset again after server merge maintenance but with the same rewards.

 

Attendance Event

Event Period

Action taken

Daily Attendance Event

Launch—Until further notice.

 

*Resets 1st day of every month

Pauses temporarily on server merge maintenance day → Proceeds briefly after server merge maintenance → Resets with new rewards with the next regular maintenance where all players start from Day 1.

Special Attendance (New Adventurer)

(Previous) 5/21—5/20/2022

→ 

(New)

Ends 8/16, 14:59 UTC 

Ends 8/16, 14:59 UTC and will not restart until further notice. Current plans are to revamp the attendance board and present it again at a later date.

Returning Adventurer Attendance

(Previous) 6/23—Until Further Notice

(New)

Ends 8/16, 14:59 UTC 

Ends 8/16, 14:59 UTC and will not restart until further notice. Current plans are to revamp the attendance board and present it again at a later date.

Guild Attendance Event

6/28—8/8/2021

Ends before server merge maintenance.

 


Q20: What happens to the Sleep Mode buff activated for my characters after server merge?

Answer: 

The remaining buff time for Premium Sleep Mode which enables item acquisition during Sleep mode from each server will be added together onto your character after the server merge.

For example, if you own 2 characters under Sleep Mode, and if 1 of them are in a 'Temp Character Slot,' you will get a pop-up messaging notifying you of the Temp Character in Sleep Mode. You will still be able to log-in with a character not in Sleep Mode evenso.

The Sleep Mode buff will remain the same after server merge, as the buff is account-bound. For example, if you had 4 hours of Sleep Mode remaining on Server A and 4 hours remaining on Server B, then the combined hours of Sleep Mode returned to your account after server merge of these 2 servers will be 8 hours.

You can log-in to each character you own per server to use the Sleep Mode buff as the Sleep Mode buff can be used character bound. If you log-in with Character A and use 2 hours of Sleep Mode, you can also log-in with Character B and use up the remaining 6 hours of Sleep Mode Buff (given that you had 8 hours of Sleep Mode buff remaining after Server Merge).

 


Q21: What happens to the Season Events available under the Events tab after server merge?

Answer: 

After the server merge, only the highest record of achievement in the Season Events (if you had played on multiple servers) will remain.

For example, if you had been participating in Season Events in both Server A and Server B, your records will be affected likewise: 

[Record Before Server Merge]

- Character A: Used 40 Mysterious Buddy Eggs in the Egg Bonanza + Completed all of Moonlight Maximum Event

- Character B: Used 20 Mysterious Buddy Eggs in the Egg Bonanza + Completed 2 out of 9 steps on the Moonlight Maximum Event

[Record after Server Merge]

- Character A: Used 40 Mysterious Buddy Eggs in the Egg Bonanza + Completed all of Moonlight Maximum Event

- Character B: Used 40 Mysterious Buddy Eggs in the Egg Bonanza + Completed all of Moonlight Maximum Event


Some of the Season Events will have some dates revised due to the server merge. Of course season events that end before server merge happens will not be affected and no change to the event schedule is needed.

Any unclaimed rewards that do not get claimed after Season Events ends cannot be recovered, so please make sure to claim them if they are available before server merge.

Any unprogressed missions cannot be recovered after server merge so please mind the server merge schedule. 

"Bonanza-type' events where the more items you open (such as Mysterious Buddy Egg or Precious Sculpture Pot) will end with server merge maintenance and resumes afterwards. 

There will be newly-revamped version of Jahav's Secret Chest that will replace the chest soon thus we've decided to conclude the event earlier than scheduled. 

 

Please check the new times of the events in the table below:

Event Name

Previously Announced 

Event Period

New Event Ending Time

Moonlight Maximum Event

2021/05/21—2021/12/31

Unaffected; remains the same.

Let's Scramble Event

2021/07/06—2021/08/16

Ended early due to server merge maintenance. We apologize for the late notice and we'll plan to provide similar events in the near future

Mysterious Buddy Egg Bonanza

2021/06/23—2022/06/23

Unaffected; remains the same after server merge maintenance. 

Jahav's Secret Chest Bonanza

2021/07/06—2022/06/23

Ends then resumes after server merge maintenance—2021/11/13 (Sat.) 14:59 UTC (*Extended)

Precious Sculpture Pot Bonanza

2021/07/20—2022/07/20

Unaffected; remains the same after server merge maintenance. 

Sculpture Master Event

2021/07/20—2021/08/18

Ends then resumes after server merge maintenance—2021/09/13 (Mon.) 14:59 UTC

Beat the Heat of Serraborg Event

2021/07/06—2022/08/16

Ends before server merge so not affected.

 

  • Please try to participate and claim your rewards for each event as much as possible before the server merge as events cannot return to the state before the server merge, 

 


Q22: What are some in-game contents that will close due to the server merge?

Answer: 

1. Region Scramble

Please note server merge may affect in-game contents such as Region Scramble.

Due to the server merge maintenance happening on Tuesday, August 17th, the Region Scramble planned on August 8th (Sun.) and 15th (Sun.) will not progress.

Thus, all the Guild Coins used as request cost to [Request Scramble] during 8/9/2021 (Mon.)—8/14/2021 (Sat.) will be returned fully after the server merge occurs.

[Updated]

Thus, all the Guild Coins used as request cost to [Request Scramble] during 8/2/2021 (Mon.)—8/7/2021 (Sat.) will be returned fully after the server merge occurs. This will occur with the next regular maintenance.

Requests to participate in Region Scramble will become available again after the server merge, so you should be able to participate in the 8/22/2021 (Sun.) Region Scramble.

  • Once again please note 8/15 Region Scramble will not progress.

  • Region Scramble will be available after the 8/17 server merge.

  • Any Guild Coins used as request costs during 8/9—8/14 will be returned after server merge.

 

8/9 (Mon)

8/10 (Tues)

8/11 (Wed)

8/12 (Thurs)

8/13 (Fri)

8/14 (Sat)

8/15 (Sun)

Guild Coins used as request cost to [Request Scramble] during 8/2—8/7 will be compensated with the next regular maintenance. Request Scramble will be closed during 8/9—8/14.

Region Scramble Unavailable

8/16 (Mon)

8/17 (Tues)

8/18 (Wed)

8/19 (Thurs)

8/20 (Fri)

8/21 (Sat)

8/22 (Sun)

[Request Scramble] Unavailable

Server Merge

[Request Scramble] available again after server merge is complete

Region Scramble Available 


2. Battlefield of Valor + Duel Arena

Due to the server merge maintenance, the Battlefield of Valor planned on August 15th (Sun.) will not progress. Battlefield of Valor will progress again from 8/22 (Sun.) after server merge.

Thus, Duel Arena from August 9th (Mon.) running up to August 17th (Tues.) will not be available.

[Updated]
Duel Arena will still be available from 8/9 Mon.—8/14 Sat. but it will not be availble on Monday 8/16.

Duel Arena will progress again after server merge.

As your Duel Arena Rank must be within the TOP 100 to participate, please note both Duel Arena and Battlefield of Valor schedule pausing in regards to the server merge.

 

8/9 (Mon)

8/10 (Tues)

8/11 (Wed)

8/12 (Thurs)

8/13 (Fri)

8/14 (Sat)

8/15 (Sun)

Duel Arena Still Available

(But Duel Arena ranking not tallied)

Battlefield of Valor Unavailable

8/16 (Mon)

8/17 (Tues)

8/18 (Wed)

8/19 (Thurs)

8/20 (Fri)

8/21 (Sat)

8/22 (Sun)

Duel Arena Unavailable

Server Merge

Duel Arena Available

Battlefield of Valor Available  

 


Q23: Will Character Slot Expansion Ticket stop selling during server merge? Will character creation for some servers become unavailable for a limited time?

Answer: 

For smooth transition of server merge, Character Slot Expansion Ticket will not be sold temporarily and character creation will not be possible for a limited time.

Updated August 15. 2021

  • Character Slot Expansion Ticket Temporarily Unavailable

    • From 2021/08/16 (Mon) 03:00 UTC 2021/08/15 (Sun) 09:00 UTC until after Server Merge is complete.

  • (New) Character Creation Unavailable

    • From 2021/08/16 (Mon) 03:00 UTC 2021/08/15 (Sun) 09:00 UTC until after Server Merge is complete.

    • From 2021/08/16 (Mon) 03:00 UTC 2021/08/15 (Sun) 09:00 UTC—2021/08/17 Server Merge maintenance, new character creation will still be available on NA-03, AS-03, and EU-02.

    • After server merge maintenance, character creation will be available on all merged servers.

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